Shipping will be calculated during the checkout process. Overnight shipping is available for an additional charge. 

We offer free ground shipping within Canada on all orders over CA$99. 

Orders will be processed in 1-3 business days. All shipping times/estimates do not include the processing time.

When your order is confirmed, it will move through our ordering system and on to the warehouse dispatch to be picked and processed.

The tracking link won't show tracking information until your goods have been physically collected by the courier. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.

If there is still no tracking progress showing after 24 hours of you receiving your tracking link, please email: hello@hyaku.ca quoting your Sales Order number if possible.

We recommend contacting us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need, however, there may be additional costs incurred.

We understand that circumstances may change, and you may need to cancel an order you've placed with us. To provide clarity and transparency, please review our order cancellation timeframe below:

• Cancellation Period:

You may cancel an order within 3 hours from the time of order placement, provided that the order has not yet been processed or shipped.

• Cancellation Request:

To cancel an order within the specified timeframe, please contact our customer support team at hello@hyaku.ca for assistance.

• Cancellation Confirmation:

Upon successfully canceling an order, you will receive a cancellation confirmation email. If you do not receive a confirmation email, please reach out to our customer support team for verification.

• Late Cancellations:

Orders that have already been processed, shipped, or are in transit cannot be canceled within the specified cancellation period. In such cases, please refer to our "Return and Refund Policy" for instructions on how to initiate a return after receiving the order.

We encourage you to carefully review your order details before completing the checkout process to ensure accuracy. If you have any questions or require further assistance regarding order cancellations, please do not hesitate to contact our customer support team.

We may accept exchanges or returns on some products if the original product purchased is unused. Please kindly contact us within 10 business days from the date of receipt. Shipping & Handling fees are non-refundable.

Please note:

• No Refund or Exchange on Discounted Items:

We do not offer refunds or exchanges on items that have been purchased at a discounted price. This policy applies to any products that are part of a sale, promotion, or are otherwise marked as discounted.

• Eligibility for Refund/Exchange:

We will only provide refunds or exchanges for products that are damaged or defective upon receipt. If you receive a damaged or defective item, please contact our customer support team within 10 days of receiving the product. Any items that you are exchanging or returning, must be returned in new, unused condition and packaged in the original packaging.

• Return Process for Damaged or Defective Items:

If you have received a damaged or defective item, please contact our customer support team at hello@hyaku.ca to initiate the return process. We will guide you through the necessary steps to return the item, and upon inspection, we will process a refund or exchange as applicable.

• Return Shipping Cost:

Please note that for all eligible returns, the customer is responsible for bearing the return shipping cost.

• Exceptions:

In cases where we have made an error in fulfilling your order, such as sending the wrong product or size, we will gladly provide a refund or exchange. Please notify us of any such errors within 10 days of receiving the product.

• Refund Method:

Refunds for eligible returns will be processed in the original form of payment used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.

• For hygiene reasons, we are unable to refund or exchange jewelry items.

We appreciate your understanding and cooperation in adhering to our refund policy. Your satisfaction is important to us, and we are committed to providing assistance and resolving any issues that may arise during your shopping experience with us.

If you have any questions or concerns about our refund policy or the eligibility of a particular item for a refund or exchange, Please contact our customer care team.

Is there something wrong with your shipment?

If you believe there is damage to the products you have received, or the incorrect items have been sent, please get in touch with us as soon as possible and we will work with you to resolve this.

Damaged items must be reported within 48 hours of delivery.

Please email us at hello@hyaku.ca to begin the process. In this email we will need your reference number, photos and a clear description of the problem.

ALWAYS

• Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry.
  
• When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
  Store in a fabric-lined box, separately or individually-wrapped in tissue to prevent scratches.

NEVER

• Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
  
• Never expose jewelry to household cleaning products.
  
• Never expose jewelry to chlorine swimming pools or hot tubs.

Store in a dry place, (ideally in a sealed plastic bag when not in use) and try to avoid contact with chlorine, perfume, sunscreen, and other chemicals.

Always re-clasp your necklaces after you take them off - it helps prevent tangling.  Hang your necklaces on separate hooks, or keep in individual plastic baggies.