At HYAKU, we strive to provide high-quality products and excellent customer service. If you need to return or exchange an item, please review our policy below.

• Items must be sealed, unopened, unused, and in their original packaging to qualify for a return.
• Final sale and discounted items are non-returnable and cannot be refunded or exchanged.
• Shipping fees are non-refundable under any circumstances.
• Customers are responsible for all return shipping costs.
• We monitor return activity to prevent abuse. If excessive or fraudulent returns are detected, HYAKU reserves the right to refuse future return requests.

Makeup & Skincare

• Returns are accepted only if the product is unused and unopened.
• No refunds or exchanges will be issued for allergic reactions. Please review product ingredients before purchasing.

Snacks & Food

• Non-returnable due to hygiene and safety reasons.
• If your order arrives damaged, please report the issue with photos upon delivery.

Skincare Devices

• Must be unopened and in resellable condition to qualify for a return
  
  

Jewelry Items

• Non-returnable due to hygiene reasons.
• If your order arrives damaged, report the issue with photos upon delivery.
  
  

Final Sale & Discounted Items

• No refunds or exchanges for items purchased at a discounted price.
• This policy applies to all products marked as sale, promotional, or clearance items.

• Return or exchange requests must be made within 14 days of delivery.
• A valid original invoice (PayPal confirmation or HYAKU order confirmation) is required. Requests without an invoice will not be processed.
• Customers should retain their invoices for future reference.

• If your order arrives damaged or defective, contact us within 2 days of delivery with photos to request a replacement or refund.

• Original shipping costs are non-refundable.
• Customers must cover the cost of return shipping.
• If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.
• Returns may be denied if the product is damaged, missing parts, or improperly packaged.
• If an order is refused or unclaimed upon delivery, return shipping fees may be deducted from the refund.
  
  
  

Refunds are processed within 3-5 business days after approval. Once issued, the refund will reflect in your original payment method within 5-10 business days.